Are you staying in a hostel for the first time? Or are you coming back to our place with other seasoned travellers? For whatever reason you are booking a room at our hostel, you have chosen a place where you can experience comfort and style all at once; a place where you will have the best time. 

No matter if you have been here before or it’s your first time to avail of our accommodation, it is important to know and familiarise the proper etiquette and the general atmosphere of our backpackers in Melbourne. This way, you will find out what you can expect from our services and what you can do to benefit from them. 

Bookings and Cancellations 

At Tramstop 14, we value every booking you make as much as we value your time. That’s why we offer convenience to our clients by taking phone bookings. Making room reservations has been made easy and less time-consuming.  

Customers are encouraged to make advanced reservations through our website, a phone call, or in person. If you wish to change or cancel your reservations, we require a 24 hours’ notice. Failure to notify us of cancellations will result in the first night's fee (per person) being charged. 

For our overseas guests, you are required to present your current passport. For our local guests, you must provide a driver's licence or other current photo ID. Remember, we do not accept proof of age cards. 

Tramstop 14 is obligated to keep the rooms reserved by the customer available and to render the agreed services. 


Fees and Payment 

Your reliable and affordable backpacker hostel requires a $50 deposit with a credit card. This is to make sure all your bookings are reserved. When processing your payments, the bill is automatically charged. Most importantly, we do not split the cost of the booking. We stick to one payment per booking only. 

Check-in and Check-out 

  • Check-in time is from 2:00 pm. But you may check-in earlier if the room is available. You will be notified once your room is ready. While the staff is still preparing your room, you may access the communal facilities. 

  • Check-out time is 10.00 am sharp. If the guests wish to remain on the premises, it is possible by prior arrangement with additional charges.

Privacy Details 

The hostel gathers and handles all your personal information in accordance with the privacy policy. With your information, we will be able to provide you with the most suitable service, and you will stay updated on the latest announcements of the hostel. 


If you are providing information on behalf of your friend or family, you confirm that you have authority to do so and that you have given them the information set out in our policies. Make sure that they have not objected to our management and use and disclosure of their personal information. You have all the right to access your personal information that our property management team holds and may ask us to update, correct, or delete a certain data. 


General Hostel Policies 

The hostel will provide a comprehensive list of policies and rules upon checking in.

This list is inclusive of but not limited to: 

  • We have a no alcohol consumption policy on the premises between the hours of 10.00 pm and 8.00 am every day. 

  • Smoking marijuana and taking illegal drugs are not permitted at any time on the premises. 

  • Tampering of protection devices in and around the property will result in fines or damages. 

  • Guests responsible for activating alarm systems will be fined unless an actual emergency has occurred. 

  • No animals are allowed to enter the hostel. 

  • Our office hours are 8.00 am - 8.00 pm. 

  • We allow on-street parking only. 

  • We do not provide refunds just because guests decide they want to leave before the end-date of their booking. 

  • Tramstop 14 backpackers in Melbourne does not provide free accommodation in return for work in the hostel. 


Useful Things to Bring When Staying at Tramstop 14 for the First Time: 

  • Travel wallet with valuables 

  • A small number of clothes 

  • Earplugs and eye mask 

  • Portable charger 

  • Toiletries in a waterproof bag 

  • Microfibre towel 

  • Washing detergent 

  • Booking confirmation 


Now that you know some of the things to expect when staying at Tramstop 14, may this help you have a wonderful and unforgettable backpackers’ stay in Melbourne. If you have further questions, don’t hesitate to contact us during our business hours. We’ll be happy to answer your questions and concerns about our terms and conditions. 


At Tramstop 14, we are committed to delivering premium quality service to turn your dream accommodation into reality. So, what are you waiting for? Book a room today and experience comfort at a budget-friendly price. Find out more about our services on our website and tell us what we can do to help you.