• We require 24 hours' notice of booking cancellations. Failure to notify us of cancellations will result in first night's fee (per person) being charged.

  • Overseas guests must provide a current passport, local guests must provide a driver's licence or other current photo ID. Proof of age cards are not accepted.

  • We do not split the bill. One payment per booking.

  • We have a no alcohol consumption policy on the premises between the hours of 10.00 pm and 8.00 am every day.

    Smoking marijuana and taking illegal drugs are not permitted at any time on the premises..

  • Check-out is 10.00 am sharp, but guests can remain on the premises if they wish.

  • Our office hours are 8.00 am - 8.00 pm.

  • On-street parking only.

  • We do not provide refunds just because guests decide they want to leave before the end-date of their booking.

  • TRAMSTOP 14 BACKPACKERS DOES NOT PROVIDE FREE ACCOMMODATION IN RETURN FOR WORK IN THE HOSTEL.